Terms of Service

Eligibility

You must be at least 18 years old to create an account or use the Service. The Service is for adults only; minors may not register or operate the Service. An adult account holder may record a minor's stories on the minor's behalf as described in our Privacy Policy, acting as the responsible party. By using the Service you represent that you meet these requirements.

Your account

You are responsible for your account credentials and for activity under your account. Keep your credentials secure and notify us promptly of any unauthorized use. You may sign in using Apple, Google, or other supported methods, subject to those providers' terms.

Your content

“Your Content” means the recordings, photos, transcript source material, notes, and other content you create, upload, or record through the Service, including content you record about other people.

You own Your Content

These Terms do not transfer ownership to us. The memories were always yours to keep.

License to operate the Service

You grant OneBlood Labs a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, transcribe, process (including through third-party AI providers as described in our Privacy Policy), and display Your Content solely to provide and maintain the Service for you and the groups you share with. This license exists only to run the Service and ends when you delete the content or your account, subject to the backup-retention window in our Privacy Policy. We do not use Your Content for advertising and do not sell it.

Your responsibilities

You represent that you have the rights necessary to upload Your Content and to record and share content about other people, including any minor who is the subject of an adult-operated recording, and that doing so does not violate any law or any other person's rights. You are responsible for the integrity and lawfulness of the content you bring into the archive.

Acceptable use

You agree not to:

• Use the Service to record or store content you have no right to record or share.
• Upload unlawful, infringing, or harmful content, or content that violates another person's privacy or rights.
• Attempt to access other users' archives or to circumvent the Service's access controls or security.
• Interfere with, overload, or disrupt the Service or its infrastructure.
• Reverse engineer, resell, or misuse the Service except as permitted by law.

We may remove content or suspend accounts that violate these Terms.

Subscriptions, billing, and auto-renewal

The Service offers paid subscription tiers. Current tiers and prices are shown in the app and on our website.

Apple in-app purchases (iOS)

If you purchase a subscription through the Apple App Store, payment is charged to your Apple ID account. Subscriptions automatically renew at the then-current price unless auto-renewal is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends. You can manage and cancel subscriptions in your Apple ID account settings. Refunds for App Store purchases are handled by Apple under Apple's policies; we do not process App Store refunds.

Web purchases (Stripe)

If you purchase through our website, billing is processed by Stripe and renews automatically until you cancel. You can cancel through your account settings, effective at the end of the current billing period.

Except where required by law, payments are non-refundable and cancellation stops future charges without refunding the current period. Prices may change with notice as required by law; changes apply to renewals after the notice period.

Our intellectual property

The Service, including its software, design, design tokens, “Digital Sanctuary” interface, trademarks, and all related intellectual property, is owned by OneBlood Labs or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended personal purpose. We reserve all rights not expressly granted.

Third-party and AI services

The Service relies on third-party providers, including AI providers (currently Anthropic and OpenAI), hosting, storage, authentication, and payment processors, as described in our Privacy Policy. AI-generated prompts, transcripts, and recap content may contain errors or inaccuracies and are provided to assist you, not as authoritative records. Your use of those features is at your discretion. Third-party services are governed by their own terms.

Preservation and technical limitations

We use encrypted storage, high-availability infrastructure, and multi-region redundancy designed for long-term durability and disaster recovery. Digital preservation is an ongoing engineering challenge: we do not guarantee compatibility with every future file format over an unlimited timeline, and we do not guarantee uninterrupted or error-free operation. We will use commercially reasonable efforts to maintain the integrity and availability of the objects you preserve for as long as you maintain an active account with us, but we provide no absolute guarantee against data loss. You are encouraged to export and keep your own copies of important content (see §10).

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT WILL NOT BE LOST OR CORRUPTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE MAY NOT APPLY TO YOU.

Continuity and export

You may export your complete archive at any time through the Service. If we ever decide to discontinue the Service or materially change its availability, we will give you reasonable advance notice and a clear path to export your complete archive before access ends — because the memories were always yours to keep.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONEBLOOD LABS AND ITS OFFICERS, MEMBERS, EMPLOYEES, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, CONTENT, GOODWILL, OR PROFITS, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT FULLY APPLY TO YOU.

Indemnification

You agree to indemnify and hold harmless OneBlood Labs from claims, damages, and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right — including claims related to recording or sharing content about another person without proper authority.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if required to protect the Service or other users. On termination, your license to use the Service ends; you remain able to export your archive as described in §10 except where termination is for serious misuse. Sections that by their nature should survive (ownership, licenses you granted to operate the Service while content remains, disclaimers, liability limits, indemnification, and dispute terms) survive termination.

Changes to the Service or Terms

We may modify the Service or these Terms. When we make material changes to the Terms, we will update the “Last updated” date and notify you as required by law or through the Service. Continued use after changes take effect constitutes acceptance.

Governing law

These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-laws rules, except where preempted by applicable consumer-protection law.

Dispute resolution

Any dispute will be resolved exclusively in the state or federal courts located in Colorado, and you and OneBlood Labs consent to personal jurisdiction there.

Apple App Store — additional terms

These terms apply if you obtained the iOS app through the Apple App Store. You acknowledge that these Terms are between you and OneBlood Labs only, not Apple, and that Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. To the extent permitted by law, Apple has no warranty obligation for the app, and any claims relating to the app (product liability, legal or regulatory non-conformance, consumer-protection claims) are between you and OneBlood Labs. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a U.S.-embargoed country or on a U.S. prohibited-parties list, and you will comply with applicable third-party terms (e.g., your wireless data agreement) when using the app.

General

These Terms, together with the Privacy Policy, are the entire agreement between you and OneBlood Labs regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

Contact

This document is provided for transparency and is not legal advice. Have qualified counsel review before publishing.